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Senior Customer Service Engineer - Project Tender

  • Handle customer inquiry/ tender for products and services
  • Process quotation and sales order on day to day basis
  • Do follow up with customer and update them on the progress
  • To manage customer feedback and maintain relationship with the customers
  • To act as a central point of contact for the customer on assigned orders/jobs and take a pro-active approach to customer liaison
  • To facilitate with various department in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
  • Handle documents like preparing of presentation material, product information
  • To make sure customer is satisfied with us
  • In addition to these duties/ responsibilities employee is required to carry out such duties as may reasonably be required
Key Requirements:
  • Diploma/ Degree in Engineering related discipline with 2 years of tender/ tender sales experience
  • Strong computer knowledge - MS office, ERP systems
  • Strong interpersonal and communication skills 

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