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Employment Type





S$4,001 to S$5,000

Senior Customer Service Executive

Main Objective:

  • Reporting to the Customer Service Manager, you will provide support in the following areas
  • To maximize revenue potential• Central Point of contact between Customers, Sales/Business Development, Supply Chain & Ops Support team
  • To ensure offers and tenders activities complies to the procedures, increase the winning rate and optimise sales margin
  • Ensure tender and quotation are managed in accordance with the defined process, directives from company standards
  • Build on current work process and seek for areas of improvementTo achieve 100% customer satisfaction

Key Tasks:

  • Handle customers’ inquiry/tender for our products and services• Process quotation and sales order on day to day basis
  • Provide admin support to Sales and Technical Support Team to achieve sales
  • Lead and manage assigned tender for submission that meets customer requirement
  • Track and report on submitted quotation and tender status
  • Monitor and keep clients informed on the progress of order as required
  • Lead and conduct Contract Review of an order received from assigned accounts to ensure timely delivery
  • Maintenance and preparation of presentation material, product information
  • Assist in preparation of management reports on general activities and expected turnover and market trends

Key Responsibilities:

  • To manage customer feedback and maintain relationship with the customers
  • To act as a central point of contact for the customer on assigned orders/jobs and take a pro-active approach to customer liaison
  • To facilitate with various department in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
  • In addition to these duties/responsibilities’ employee is required to carry out such duties as may reasonably be required


  • Degree in Mechanical Engineering
  • Good PC skills (essential)
  • 18 – 24 months’ related experience within the industry (desirable)
  • Ability to work under pressure to tight deadlines (essential)
  • Proactive, Analytical and Creative approach to problem solving (essential)
  • Ability to communicate effectively on all levels (essential)
  • Ability to work under owns initiative (essential)
  • Ability to think strategically (essential)
  • Good organizational and time management skills (essential)
  • Product Knowledge (desirable)
  • Quality Knowledge (desirable)

By applying for this position and submitting this online application, I consent to TechSearch Pte Ltd and its related entities (collectively, “TechSearch”), its agents and business partners, as well as authorised service providers collecting, using, disclosing and/or processing my personal data, in order to contact me about your and/or their recruitment and human resources related products and services, via the modes selected above and using my contact particulars (including where applicable my Singapore telephone number(s)) which TechSearch may have in its records from time to time


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